Nelly Duff is committed to protecting your privacy. We greatly value our customers and aim to create a second to none and safe shopping experience when using our website. We are also committed to ensuring that your privacy is protected.
Nelly Duff is a trading name of Nelly Duff Limited. Reg no: 06957909, registered in England & Wales. All the information you provide, including email address, delivery address and credit card details are strictly private and confidential. Nelly Duff acknowledges that we are bound by the Data Protection Act 1998 and that we will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and certainly will not sell it to others.
The following privacy policy sets out how we use and protect any information given via www.nellyduff.com. Should we ask you to provide certain information by which you can be identified when using this website, rest assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.
- Information collected by our website
- Controlling your personal information
- Website Security
- An Introduction to cookies
- Your consent for cookie deployment by our website.
- Cookies used by our website
- Actual cookies deployed
- How to disable cookies
Information collected by our website
What we collect
For the purpose of making an enquiry or placing an order, www.nellyduff.com may collect your name, appropriate contact information including email address, postal address as well as preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.
What we do with the information collected
Nelly Duff collects this information in order to best understand your needs and provide you with more information on products and services as required. Your information may also be stored in a CRM system for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may contact you by email, phone or post. We may use the information to customise the website according to your interests.
Controlling your personal information
If you feel at all uncomfortable, you may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look out for a tick box to indicate that you do not want your information to be used by anybody for direct marketing purposes.
- Of course, if you have previously agreed to Nelly Duff using your personal information for direct marketing purposes, you may change your mind at any time by emailing our East London gallery.
- In accordance with GDPR, to request the deletion or removal of your data from Nelly Duff, please contact alice@nellyduff.com
Nelly Duff will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if given express permission. You may request details of personal information which we hold about you under the Data Protection Act 1998, for which a small fee may be payable. If you would like a copy of the information held, please contact Nelly Duff.
If you believe that information we are holding is incorrect or incomplete, please contact Nelly Duff as soon as possible. Nelly Duff we then correct any incorrect information.
Security
Website Security
Nelly Duff is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Payment Security
Nelly Duff will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via Cloudflare Inc and will be transferred and processed by WordPay or PayPal. Ofcourse, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
External Links
Our website may contain links to other websites of interest. However once you have used these links to leave our site, Nelly Duff has no control over the externally linked site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. In addition, such sites are not governed by this privacy statement. Nelly Duff always recommends that you exercise caution and read the privacy statement applicable to the website in question.
An introduction to cookies
A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.
Cookies deployed by our website:
- ensure that functionality operates as intended
- remember your choices and preferences during and between visits
- allow you to share pages via popular social media networks including Facebook and Twitter
- allow you to interact with our website by leaving comments or opinions
- post enquiries via online forms
- track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
- collect any personal identifiable information (without your express permission)
- collect any sensitive information (without your express permission)
- pass data to advertising networks
- pass personally identifiable data to third parties
- pay sales commissions
Your consent for cookie deployment by our website
Upon your first visit to www.nellyduff.com, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we have assumed that you have ‘opted-in’ for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.
Cookies used by our website
Social Network Sharing
Nelly Duff encourage users to share our content and/or like our social media posts across Facebook, Twitter, Instagram etc. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.
Analytical Tracking
The Nelly Duff website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our the gallery website. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. Nelly Duff assures you that no personal information is collected by Google Analytics.
Cookie Consent Check
Upon your first visit to the Nelly Duff website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by the site. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).
WordPress
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
WooCommerce
WooCommerce is a popular eCommerce extension for WordPress, which we use for our website. WooCommerce uses three cookies in order to save your basket contents and session details. No personal information is stored in any of the three WooCommerce cookies. Cookies deployed by WooCommerce are essential for the process of using the cart and checkout functionality.
Enquiry Forms
Visitors can choose to contact us via form(s) on the Nelly Duff site. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a nasty computer bot or spider.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies (listed later in this policy) and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).
Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Zendesk
We use Zendesk as our cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. It can be used as our help centre, to raise tickets or Live chat to provide help to our customers.
You can find more information on cookies stored by Zendesk by following this Zendesk’s privacy policy.
Actual cookies deployed
Below is a table of information which lists all cookies deployed and used on our website.
| Cookie Names | Cookie Description |
|---|---|
| complianceCookie | This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after 14 days. |
| _ga | The single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website. |
| _utma | A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred. |
| _utmb | A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site. |
| _utmc | A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site. |
| _utmv | Used for reporting in Google Analytics classifying the visitor. |
| _utmz | A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. |
| loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc | Allows users to share content via Social Networking websites and email |
| wp-settings-{time}-[UID] | Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface. |
| wordpress_test_cookiewordpress_ wordpress_logged_in | These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website. |
| comment_authorcomment_author_email comment_author_url | If you choose to submit a discussion/comment to our website, you will be asked to provide certain information about yourself including your name, email and website address. |
| devicePixelRatio | This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics. |
| woocommerce_cart_hash | These two cookies store information about the cart/basaket as a whole and help track data changes in WooCommerce. No personal information is stored within this cookie. |
| woocommerce_items_in_cart | |
| wp_woocommerce_session_ | This unique user session cookie pairs the user with their cart/basket contents stored on the database. No personal information is stored within this cookie. |
| _hjClosedSurveyInvites | Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not reappear if it has already been shown. |
| _hjDonePolls | Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not reappear if it has already been filled in. |
| _hjMinimizedPolls | Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. |
| _hjDoneTestersWidgets | Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. |
| _hjMinimizedTestersWidgets | Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. |
| _hjIncludedInSample | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
| _hjShownFeedbackMessage | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
| _zlcid | This unique user session cookie is used to store the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session. |
| _zprivacy | This unique user session cookie is used to store the user’s preference to disable Live Chat, and cease using cookies. The __zprivacy cookie is stored across visits. |
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading the following advice posted by Google.
If you are concerned about cookies tracking your movements on the Internet then you may be wish to know about Spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.
Right of access
We are happy to provide unfettered access to the information that we hold about you. If you would like to request a copy, please send a request to hello@nellyduff.com or using our handy web form here. Alternatively, you can write to us at:
Nelly Duff
156 Columbia Road
London
E2 7RG
Contact information
Our postal address is:
Nelly Duff
156 Columbia Road
London
E2 7RG
Telephone: 020 7033 9683
Email for privacy and data requests:
hello@nellyduff.com
…or using our web form here.
